Tuesday, August 30, 2011

Hallelujah! Apria Mess is Over!

You may recall this post from a while back. Since then I've received one bill from Apria and another from a collections agency - both for a few hundred dollars. Needless to say I was less than pleased. The girl working on our account, Jasmine, should have put a stop to all of that. I contacted the collections agency to dispute the charges and politely informed Jasmine that I received these bills asking her to please take care of it. I periodically wondered how I would handle it when she finally finished reviewing the account and came back to me with the wrong answer.

I could hardly believe my eyes when I read this email from Jasmine today:

I received the archived invoices, and after reviewing all the payments on them, the amount that you show of $17.18 is correct. I am having the Apria account adjusted down to that amount, and I turned in an urgent request to remove the balance that went to collections. Any payments that have applied to the account at CBCS will be refunded to you per my request, and you should receive an apology letter from CBCS in 2-3 weeks stating that she was sent to collections in error and has been removed.

I apologize that it took this long to get this issue resolved, and please let me know if you feel there is anything else that needs to be addressed on the account, or if you do not receive the letter or refund from CBCS. Have a good day!

Finally!!!!! Completely ridiculous and unacceptable errors on their part and this is the first non-snotty response I've received but I'll take it!


Emily and Troy Williams said...

So thought of you today. Call Apria because we haven't gotten the new leads and foam wrap we're supposed to get monthly. This is our first month, so I gave them a little leeway. Bad idea. WHen I called the local office, she asked if we were originally seen in St. Louis. "Yes." "Oh, we never know who our new clients are from St. Louis until someone calls us." Seriously??? This is how you run your business?? UGH. Good news is we should get everything tomorrow.

Cyndi Hendrickson said...

So they didn't even know you existed? Unreal.

Megan B ♥ said...